2020 – 2022
Built Reddit's most widely-adopted new product of the era, from a one-quarter MVP to hundreds of millions of users
Reddit had no identity layer. Users were anonymous, engagement was transactional, and there was no mechanism for self-expression, digital ownership, or the kind of emotional investment that drives long-term retention.
Pitched executive leadership on a digital avatar system and scoped the MVP to a single quarter: small enough to move fast, big enough to validate. The MVP generated extraordinary community excitement: Reddit users had been craving a way to give themselves a "face" on a platform that had never offered one.
Scaled from MVP into a full identity platform: a layered SVG and PNG compositing system with constraint management, cross-platform rendering optimization, and a content management system that eventually held thousands of design elements. The customization engine was architecturally informed by prior experience building a garment customization system at Bonafides: layered image compositing with constraint management, translated from apparel into digital identity.
Built an entertainment partnership program tied to trending cultural moments, creating a re-engagement flywheel every time users returned to update their identity. Premium Avatar content behind a paywall became a meaningful retention contributor for existing Premium subscribers. Restructured the team into two pods (Core Avatar Experience and Distribution & Engagement) to separate product depth from growth velocity as the org scaled.
- →Scaled Avatars to hundreds of millions of users, one of Reddit's most broadly adopted consumer products
- →Frequently cited as a top retention driver for Reddit Premium
- →Among the highest per-session engagement rates on the platform
- →Closed partnership content deals with major entertainment, sports, and gaming brands
- →Scaled the team and restructured into two product pods as the org grew
“The key unlock wasn't features. It was identity hunger. Reddit users had been anonymous for 15 years. The moment we gave them a face, they couldn't stop designing it.”